Question 1

How do I track my order?

Accepted Answer

Go to My Orders in your dashboard. Each order shows its current status and tracking number once shipped. You can also use the Track Order page with your order number.

Question 2

Is cash on delivery available?

Accepted Answer

Yes! Cash on delivery is available nationwide across Pakistan. You pay the rider when your order arrives.

Question 3

How long does delivery take?

Accepted Answer

Standard delivery takes 3–7 business days depending on your location. Express delivery is available for 1–2 business days in major cities.

Question 4

Can I return a product?

Accepted Answer

Yes. You can request a return from My Orders within 7 days of delivery. Once the returned item is received and checked, your refund is processed.

Question 5

How do I sell on MarkitMall?

Accepted Answer

Create a free MarkitMall account and complete KYC verification — a store can only be opened once your KYC is approved. Then open your store, list your products and send stock to our warehouse; products go live once the warehouse confirms your stock. Opening a store is free. See our How It Works guides for each step.

Question 6

What is the Offer?

Accepted Answer

Offers let you earn a product reward by inviting people. You pay the offer's entry fee through a verified merchant, share your referral link, and get a reward based on how many people join through you — for example 1 referral earns one product, 4 referrals the main prize. Refer nobody and there is no reward.

Question 7

How do I request a refund?

Accepted Answer

Open a complaint with type 'Payment Issue' or contact us via a complaint for your specific order. Our team will review and process your refund within 3-5 business days.

Question 8

What payment methods are accepted?

Accepted Answer

We currently accept Cash on Delivery (COD) as our primary payment method. More payment options will be available soon.

How can we help?

Frequently Asked Questions