Legal

Terms & Conditions

Last updated: 12 September 2026

New to MarkitMall? The How it works guides walk through KYC, opening a store, listing products and Offers step by step.

Delivery is explained in full in the Shipping & Delivery Policy, and returns and refunds in the Cancellation, Return & Refund Policy, and complaints in the Complaints Policy. Together with the Privacy Policy and Cookie Policy, these form the terms you agree to when you use the Platform.

1. Who we are

•MarkitMall (markitmall.com) is a product of, and is owned and operated by, Code Scrapper, a software house registered in Pakistan (IT software, mobile app and website development) owned by Mehtab Kazmi. In these terms, "we", "us" and "our" mean Code Scrapper.
•Registered address: 3, Street, Road, Lahore, Pakistan.
•Office address: 292 Eden Residencia, College Road, Lahore, Pakistan.
•Our business is based in Pakistan, and the Platform serves customers in Pakistan. Contact us at no-reply@markitmall.com or +92 325 1777167.
•MarkitMall is a marketplace: independent stores list and sell their own products on it. We run the Platform, handle payment collection, warehousing and delivery, and handle complaints and refunds.

•These Terms & Conditions govern your use of MarkitMall (the "Platform"), including buying, selling and taking part in Offers. By creating an account or using the Platform, you agree to them.
•We may update these terms. When we do, we change the date at the top of this page. Continuing to use the Platform after a change means you accept the updated terms.

•You must give accurate information when you register and keep it up to date.
•You are responsible for everything that happens under your account and for keeping your password confidential.
•We may suspend or close accounts that break these terms, are used for fraud, or put other users at risk.

•Prices, availability and delivery estimates are shown on each product page. We may cancel an order if a product becomes unavailable or its price was listed in error.
•Orders must be between Rs 100 and Rs 1,000,000.
•Unpaid orders are cancelled automatically 30 minutes after they are placed.
•All prices are shown and charged in Pakistani Rupees (PKR), and include the item price; delivery charges, where they apply, are shown separately at checkout before you place the order.
•You can pay by cash on delivery, available only for orders delivered within Pakistan, or online by debit/credit card, bank account or mobile wallet through Safepay, our payment gateway. Online payment details are entered on Safepay's secure page and are not stored by us.
•An order paid online is confirmed once Safepay confirms the payment. If payment is not completed, the order is cancelled automatically and nothing is charged.
•Some products are sold in bulk with a minimum order quantity. The price per unit depends on the quantity you order, as shown in the product's wholesale pricing.
•You may not buy products from your own store.

•Delivery is charged by the total weight of your order unless the seller offers free delivery on that product.
•Current delivery charges: up to 0.5kg Rs 150 · up to 1kg Rs 200 · up to 2kg Rs 250 · up to 5kg Rs 350 · up to 10kg Rs 500 · above 10kg, Rs 30 for each additional kg.
•Delivery times are estimates. We are not responsible for delays caused by events outside our control.

•You can request a return within 7 days of your order being delivered. Returns can only be requested for delivered orders.
•Describe the problem and include photos where possible. Each return request is reviewed, and you'll be told whether it is approved or rejected, with a reason.
•Approved refunds are processed within 3–5 business days of the returned item being received and checked. Refunds to a card, bank account or mobile wallet can take a further 7–14 business days to appear, depending on your bank.
•You can cancel an order free of charge at any time before it is shipped. Full rules for cancellations, returns, exchanges and refunds are in our Cancellation, Return & Refund Policy.

•To sell, you must be 18 or older and complete identity verification (KYC) with a valid CNIC, CNIC photos and a selfie. A store can only be opened after your KYC is approved.
•Each account may own one store. You are responsible for the accuracy of your store and product information.
•MarkitMall charges a platform fee of 5% on each order's subtotal.
•Your earnings for an order are settled 7 days after the order is delivered, which covers the buyer's return window, and are paid to the payout account you provide.
•We may suspend or permanently ban a store that lists prohibited or counterfeit items, fails to fulfil orders, or breaks these terms.

•Products are held in a MarkitMall warehouse. A product only goes on sale after the seller's stock shipment is received and confirmed by the warehouse.
•Each stock shipment must contain at least 10 units. For products with variants, every variant must have at least 10 units.
•For products sold in bulk, the seller must send enough stock for at least 10 complete orders — for example, a minimum order quantity of 10 requires at least 100 units.
•A shipment that doesn't match its declaration may be rejected, with a reason, and the product will not go live.

•Each EMM offer has an entry fee, a referral target, a limited number of main prizes, and a reward for each referral level. All of these are shown on the offer before you join.
•You join by paying the exact entry fee to a listed merchant and uploading proof of payment. You are enrolled once the merchant verifies your payment. Only one payment per offer can be awaiting verification at a time.
•Only people who join through your own referral link, and whose payment is verified, count toward your total. Referrals made by the people you invite count for them, not for you.
•When you reach the offer's referral target, you win the main prize while stock lasts. If the target is reached after the last main prize has been claimed, you receive the next reward level down.
•The offer closes when the last main prize is claimed, when it expires, or when we close it. At that point, every participant below the target receives the reward for the level they reached.
•Participants who refer nobody receive no reward. Entry fees are not refunded based on the number of referrals you achieve.
•Rewards are products, not cash. We'll contact winners about claiming their reward. Creating fake accounts or paying others' entry fees to inflate your referral count is prohibited and may lead to disqualification.

•You may not break any law, sell counterfeit, stolen or illegal goods, or infringe anyone's intellectual property.
•You may not upload malicious code, interfere with the Platform's security, or try to access other users' accounts or data.
•You may not submit false KYC documents, fake payment proofs or fraudulent return requests.

•The Platform is provided as is. To the extent the law allows, we are not liable for indirect losses arising from your use of it.
•If you have a problem with an order, a store or an EMM offer, contact support first so we can try to resolve it. Complaints are handled under our Complaints Policy: we acknowledge each complaint within 24 hours and aim to resolve it within 7 business days.
•These terms are governed by the laws of Pakistan.

Questions about these terms? Reach us at:

no-reply@markitmall.com +92 325 1777167 292 Eden Residencia, College Road, Lahore, Pakistan